Online Reputation Management (ORM)
Happy customers are your bread and butter. They have the potential to spread the word about your business. However, customers expect to receive a good experience, so they never think to tell the world about you. But when a customer has a bad experience, they feel the need to voice their opinion. They usually do this online, where everyone can see.
Good reviews help you build an online image, get repeat customers, and establish yourself as an industry-leading company. They also instill customer confidence before buying from you, so having numerous positive reviews is essential to acquiring customers.
If you've been plagued by bad reviews online, want to take preemptive measures to prevent this from happening, or just want to build positive press to gain more exposure, our custom reputation management system is what you need. For businesses with a substantial presence of negative press or reviews, we can develop a custom service to suppress this negative press.
We have developed a system that allows happy customers to leave public reviews online. Unhappy customers, however, are given the option to leave a review, but the review is sent straight back to you. It never goes public. And we give them the option (if you prefer) of having you contact them to resolve their issue, so they will feel personally taken care of. You are also able to monitor reviews and your presence across a variety of review sites.
The system can be integrated into your site, or we can keep it separate from your site. It also includes 500 business-card-size handouts (free design is included) delivered to you every month so you can hand them out to customers to get them to leave a review. Other features can be added:
- Mobile friendly - customers can leave reviews from their phones, even while in your store!
- Coupons - automatically generate coupons when your customers leave a review so they will do business with you again; a complete coupon tracking system is included; a space will be provided on the handouts for customers to write the coupon code
- This can be integrated into your online store, if you have one
- The coupons can be texted to your customers' cell phone
- Postcard-size handouts - bigger and harder to lose handouts will increase the chance of your customers leaving a review for you
If you've already been plagued by unhappy customers, negative press, or fake reviews, you will need a more powerful solution than our basic system. We suppress this negative press in the following ways:
- Create quality content - this content will push down negative press in search results
- Video creation
- Blog posts
- News and article posts
- Build positive reviews with our basic system
- Help you reach out to unhappy customers to get their negative reviews resolved or eliminated
- Basic solution: $189/month
- Complete online system for customers to leave reviews
- Funneling of negative reviews back to you for follow-up
- 500 business-card-size handouts per month
- Free design of the handouts
- Integration with Google+ Local, Yahoo! Local, Yelp, and Citysearch
- Full setup of all review site pages
- Monitor your online reputation
- Mobile-friendly: $20/month
- Coupon system: $35/month
- Integrate with online store: $25/month
- Ability to text coupons to cell phone: $7/month
- Postcard-size handouts: $28/month
- Additional review sites: $8/month each
- Integrate with website: one-time $45
- Custom solution: Please contact us for a complimentary analysis and quote.
View our basic demo to see how customers can leave reviews, get coupons, and more:
View the demo
Also view our admin demo so you can monitor your reviews, track coupons, and more:
View the demo
Username: demo / Password: demo
Our demo uses a company we made up, so it does not actually exist and is only to show you how the system functions. The review site links can be changed in the admin panel, but we use a nationally-recognized company's pages for example purposes.
Order our basic solution today and we will contact you to get everything set up so you can start building your online image.
Or for a custom solution, fill out the form below for a complimentary site analysis, quote, and consultation: